FAQ

HOW LONG DOES SHIPPING TAKE? Orders are processed within 1–2 business days. Delivery takes 7–14 business days to Canada and the USA. You'll receive a tracking number by email within 48 hours of shipping.

WHAT IS YOUR RETURN POLICY? We offer a 30-day money back guarantee on all orders. If you're not satisfied for any reason email us at hello@lumera.co and we'll refund you immediately. No return required.

IS THE GLOWPEEL SERUM SAFE FOR SENSITIVE SKIN? Yes — GlowPeel is dermatologist tested, paraben-free, and gentle enough for daily use on all skin types including sensitive skin.

HOW LONG UNTIL I SEE RESULTS? ErgoAlign posture corrector: most customers feel a difference within the first week of daily use.

GlowPeel serum: visible skin improvement typically within 7 days of regular use.

DO YOU SHIP TO THE USA? Yes — we ship to both Canada and the United States with free shipping on all orders.

HOW DO I TRACK MY ORDER? You'll receive a tracking email within 24–48 hours of your order shipping. Click the tracking link in that email to follow your order in real time.

WHAT IF MY ORDER ARRIVES DAMAGED? Email us at hello@lumera.co with a photo of the damage and we'll send a replacement or full refund within 24 hours.

CAN I CHANGE OR CANCEL MY ORDER? Orders can be changed or cancelled within 12 hours of placement. Email us immediately at hello@lumera.co and we'll do our best to accommodate